My Pocket Coordinator

Service design   |   Duration: 7 weeks, spring 2021   |   Figma, Photoshop, Procreate and Miro   |   In collaboration with Sunnas Rehabilitation Hospital and Larvik municipality   |   Group project with Francesca Masnaghetti, Lisa Siegel and Silvia Lesoil

What

What is My Pocket Coordinator?

My Pocket Coordinator is a project for Sunnaas Rehabilitation Hospital and Larvik municipality. The project raise the voice of the next of kin, who is easily forgotten in the rehab process of the patient.

My Pocket Coordinator is a physical booklet where the next of kin has access to tools that make the process from Sunnas to Larvik easier. The booklet consists of several activities and reflection tasks. It is introduced to the next of kin already at the specialised hospital, and it follow the next of kin back at home in hands of the municipality through several touchpoints. The hospital and the municipality share the responsibility of facilitating the activities and arranging the designated meetings with the next of kin.

The project is meant as a pilot project, and it’s therefore a physical thing. But we think it has a big potential to be done digitally as well.

Findings:

Our four most important findings are:
- The unwritten duty: The next of kin provides approximately 50 % of all care in the home in Norway today.
- The well-being loop: The patient's degree of improvement affects the next of kin degree of well-being, and the well-being of next of kin influences the patient's improvement.
- The invisible wall: Sometimes next of kin perceive a barrier between them and what’s going on with the patient along the rehabilitation journey.
- The unlinked transition: Next of kin don’t feel included enough in the process, and this leaves them with a lot of questions and unclarity

Want to know more?

Our final presentation can be watched here. You can also take a look at the process page.